As part of an ongoing effort to improve the overall customer experience, NJ Transit announced the expansion of its MyTix mobile ticketing app to interstate routes between New Jersey and New York City. Currently available on all rail lines and most South Jersey bus routes, beginning January 28 MyTix will enable bus customers on routes serving Port Authority Bus Terminal, Lower Manhattan and George Washington Bridge to purchase and display monthly interstate bus passes on their mobile devices.
“Following the successful roll out of this technology to our South Jersey bus customers last fall, we have been working to bring the MyTix app to bus customers riding between New Jersey and New York City as well, to make traveling on the NJ TRANSIT system even more convenient for them,” said Transportation Commissioner and NJ TRANSIT Board Chairman Jamie Fox.
The next phase of the roll out will include monthly passes via MyTix for intrastate (local) bus customers.
“With bus riders being our largest customer base, it’s critical that we roll this out gradually to ensure the technology keeps up with the demand, and we resolve any issues before taking the next step,” said NJ TRANSIT Executive Director Veronique “Ronnie” Hakim. “This expansion of the mobile ticketing app is another step toward giving all of our bus customers the ability to treat their smart phones as both a ticket vending machine and monthly bus pass all in one.”
MyTix is available for free download on any web-enabled iOS or Android device, via the App Store or Google Play. To purchase monthly bus passes via MyTix, customers must first install the app and then create an account, which will securely save customers’ profile information and purchase history for ease of use. Bus monthly passes self-activate at midnight on the first day of the calendar month for which they are valid and remain active throughout the entire month. Customers then simply display the monthly pass on their mobile device to the bus operator when boarding the bus.
NJ TRANSIT first introduced MyTix in April 2013 as a pilot program for rail customers on the Pascack Valley Line, as well as between Penn Station New York and the Meadowlands Rail Station for special events, to test the functionality of the app and determine the feasibility of expanding it to other rail lines. In September 2013, NJ TRANSIT expanded MyTix to the Main/Bergen County and Port Jervis lines, followed in October by the Montclair-Boonton and Morris & Essex lines, and in November to the North Jersey Coast and Raritan Valley lines. The rail system-wide roll out was completed in December 2013 with the inclusion of the Northeast Corridor and Atlantic City Rail Line. In September 2014, MyTix was first introduced to bus customers in South Jersey on 59 bus routes, serving communities throughout South Jersey, as well as Philadelphia.
Many improvements made to the agency’s MyTix app were the direct result of valuable feedback from customers using the app during the gradual roll out.
Since its 2013 introduction, MyTix has already become very popular among NJ TRANSIT customers. To date, customers have established nearly 400,000 accounts through MyTix and purchased over 3.7 million tickets.
